The Rosner Group

Our Areas Of Expertise…

Customer Service

We work with you to provide exceptional customer service to your customers by:
  • Setting service standards for your organization
  • Strengthening internal customer relationships
  • Training your people in these exceptional service standards
  • Training managers to coach for service excellence
  • Developing a system to sustain the training

Professional Selling

Our highly interactive sales programs teach professional sales people a consultative approach that focuses on developing relationships and uncovering ALL opportunities for business with the account.

Topics can include:
  • Crossing From Service to Sales
  • Partnership Selling
  • Coaching for Sales Success
  • Networking for New Business Development
  • Team Selling

Leading and Managing

We customize programs for your supervisors and managers that will give them the confidence to handle the challenges in today’s changing environment.

Topics can include:
  • Creative Strategies for Retention
  • Leadership Development
  • Coaching Your Team for Success
  • Selection Interviewing
  • Delegation
  • Making Meetings Work
  • Managing Across Generations

Team Development

Teamwork is essential to providing exceptional service and getting the best results.

These programs help to strengthen teams and teach skills in working better together:
  • Team Assessments
  • Team Building: Creating Teamwork and Trust
  • Team Leader / Facilitator Training

Communication Skills

Communicating effectively up, down, and across the organization is necessary for providing optimal service to customers and for employee satisfaction.

To achieve this, we provide training in:
  • Communication and Listening Skills
  • Interpersonal Skills
  • Presentation Skills
  • Valuing Differences

Workplace Effectiveness

Because the work environment is filled with difficult situations, tough choices, and heavy workloads, maintaining perspective and dealing with conflicts are everyday occurrences.

These programs provide skills and techniques anyone can use to regain balance:
  • Getting Out of the Stress Mess
  • Managing Time, Managing Yourself
  • Conflict Management
  • Dealing With Difficult People

Change Management

Change is a constant in today’s work environment. Government regulations, new procedures and an ever-changing workforce present a volatile environment to today’s employees.

These programs will help them see change in a positive light:
  • Taking Charge of Change
  • Learning to Live With Change
  • Fostering Improvement Through Innovation

Consulting Services

In addition to training, we provide these services:
  • Benchmarks 360-degree Feedback
  • Executive and Management Coaching
  • Strategic Planning
  • Focus Groups and Surveys
  • Needs and Organizational Assessments
  • Mentoring Programs